Solving a problem
The questions we are asked most, with the checks to make, in order.
5 videos 13 min 07
Watch “My charging station won't connect” Videos in this path
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1 (watched) My charging station won't connect On site first, then the scale of the outage in the dashboard’s “Maintenance” tab. Then station by station: the status, the reason for the disconnection in the logs, and the token. 3 min 56 -
2 (watched) The RFID card does not start the charge The six checks a badge must pass, then the reason for the refusal in the logs, an active RFID card and user, and the access simulator to check the tariff. 3 min 21 -
3 (watched) Detecting and fixing an abnormal session The “Issues” column in the history, the rule triggered in “Alerts”, then the price recalculated and applied. 2 min 13 -
4 (watched) A session stayed open A session still “In Progress” on a free connector with no power: close it with “Force the stop”, then find it in the history. 1 min 34 -
5 (watched) A user cannot see a site area, or cannot act The roles of their group if they cannot act, the backend access if they cannot see, then the sub-area added to that access. 2 min 03